Customer Service Jobs in Albany, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Latham Pool Products, Inc Careers - Customer Service Representative-1st Shift
- Latham, NY (1 mile from Albany, NY)
- 4 days ago
- Latham, NY (1 mile from Albany, NY)
- 4 days ago
service or related experience or 6 months experience as a LPP Customer Service Representative II Previous experience in pool, manufacturing, distribution, or design industry preferred....
Loss Prevention Customer Service Associate (Tactical)
- Schenectady, NY (8 miles from Albany, NY)
- 5 days ago
- Schenectady, NY (8 miles from Albany, NY)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Description & Requirements Maximus is currently looking for Customer Service Representative II to join our growing team....
Customer Service Representative-1st Shift
- Latham, NY (1 mile from Albany, NY)
- 6 days ago
- Latham, NY (1 mile from Albany, NY)
- 6 days ago
service or related experience or 6 months experience as a LPP Customer Service Representative II Previous experience in pool, manufacturing, distribution, or design industry preferred....
Requirements: High School Diploma or Equivalent Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred....
Customer Service Representative II
- Glenmont, NY (10 miles from Albany, NY)
- 12 days ago
- Glenmont, NY (10 miles from Albany, NY)
- 12 days ago
As an FNOL Customer Service Representative, you will be the first point of contact for customers reporting a loss....
Loss Prevention Customer Service Associate II
- Latham, NY (1 mile from Albany, NY)
- 13 days ago
- Latham, NY (1 mile from Albany, NY)
- 13 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Latham Pool Products, Inc Careers - Customer Service Representative-Radiant
- Albany, NY
- 27 days ago
- Albany, NY
- 27 days ago
as a LPP Customer Service Representative II Previous experience in pool, manufacturing, distribution, or design industry preferred....
as a LPP Customer Service Representative II Previous experience in pool, manufacturing, distribution, or design industry preferred....
Retail Customer Service Associate
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 579 Troy Schenectady Rd, Latham,...
Provide excellent customer services for high volume inbound provider calls for the Claims Inquiry/Claims Research Medicaid team....
Requirements: High School Diploma or Equivalent Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred....
Customer Service Representative
- Cohoes, NY (5 miles from Albany, NY)
- 45+ days ago
- Cohoes, NY (5 miles from Albany, NY)
- 45+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
PFS Customer Service Associate
- Saratoga Springs, NY (21 miles from Albany, NY)
- 45+ days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 45+ days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Albany, NY
Highest Education Level
Customer Services in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »