Customer Service Jobs in Stevens Point, WI

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-4 of 4 Jobs

Customer Service Representative - 54604

  • Plover, WI (9 miles from Stevens Point, WI)
  • 6 days ago
  • Plover, WI (9 miles from Stevens Point, WI)
  • 6 days ago

JOB REQUIREMENTS: Customer Service Representative - 54604 PrimaryResponsibility : PLEASE NOTE THE FOLLOWING: *THIS POSITION SITS INPLOVER - PLEASE DO NOT APPLY IF YOU ARE NOT ABLE TO RELOCATE *THE SHIFTTIMES...

Customer Service Associate

  • Wisconsin Rapids, WI (16 miles from Stevens Point, WI)
  • 22 days ago
  • Wisconsin Rapids, WI (16 miles from Stevens Point, WI)
  • 22 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Schofield, WI (23 miles from Stevens Point, WI)
  • 30+ days ago
  • Schofield, WI (23 miles from Stevens Point, WI)
  • 30+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative (Multi Branch Support)

  • Wisconsin Rapids, WI (16 miles from Stevens Point, WI)
  • 90+ days ago
  • Wisconsin Rapids, WI (16 miles from Stevens Point, WI)
  • 90+ days ago

In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business....

Demographic Data for Stevens Point, WI

Moving to Stevens Point, WI? Find some basic demographic data about Stevens Point, WI below.

Local
National
37,208
1,013
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Salary for Customer Service Jobs in Stevens Point, WI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Stevens Point, WI offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Stevens Point, WI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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