Customer Service Jobs in Waco, TX

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-9 of 9 Jobs

Customer Service Representative

  • Waco, TX
  • 9 days ago
  • Waco, TX
  • 9 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

TXDMV - VTR Customer Service Representative (Waco)

  • Waco, TX
  • 4 days ago
  • Waco, TX
  • 4 days ago

We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Provides complex customer service work in support of the Texas Department...

Customer Service Representative

  • Waco, TX
  • 5 days ago
  • Waco, TX
  • 5 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Lead Customer Service Representative, Full or Part Time

  • Hewitt, TX (7 miles from Waco, TX)
  • 14 days ago
  • Hewitt, TX (7 miles from Waco, TX)
  • 14 days ago

Store 2741328: 720 Spring Valley Rd, Hewitt, Texas 76643 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...

Overview InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization....

Role Overview: Could you be our next Customer Service Representative? American Income Life is looking for an experienced Customer Service Representative to join the team!...

Remote Work

Customer Service Representative

  • Hewitt, TX (7 miles from Waco, TX)
  • 23 days ago
  • Hewitt, TX (7 miles from Waco, TX)
  • 23 days ago

Store 2741328: 720 Spring Valley Rd, Hewitt, Texas 76643 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative (Onsite)

  • Waco, TX
  • 60+ days ago
  • Waco, TX
  • 60+ days ago

Overview InteLogix is seeking a Customer Service Representative to join our organization, onsite....

Customer Service Representative

  • Waco, TX
  • 90+ days ago
  • Waco, TX
  • 90+ days ago

SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....

Demographic Data for Waco, TX

Moving to Waco, TX? Find some basic demographic data about Waco, TX below.


Local
National
161,812
3,498
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Waco, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Waco, TX offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Waco, TX
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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