Customer Service Jobs in Franklin, TN

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 25 Jobs

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....

Remote Work

Retail Customer Service Associate

  • Franklin, TN
  • 6 hours ago
  • Franklin, TN
  • 6 hours ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3070 Mallory Ln, Franklin, TN 37067...

Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 7 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 7 days ago

Benefits for our Customer Service Reps (CSRs): * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities...

Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 9 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 9 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service Representative

  • Brentwood, TN (14 miles from Franklin, TN)
  • 13 days ago
  • Brentwood, TN (14 miles from Franklin, TN)
  • 13 days ago

Store 4703920: 7108 Moores Lane, Brentwood, Tennessee 37027 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

  • Nashville, TN (22 miles from Franklin, TN)
  • 14 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 14 days ago

Other qualifications for our Customer Service Representative (Remote) role include: Must be a recent Ultimate Medical Academy Graduate 1+ year of customer service experience Some positions may require...

Remote Work

Customer Service Representative - UniFirst

  • Nashville, TN (22 miles from Franklin, TN)
  • 14 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 14 days ago

UniFirst is seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 17 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 17 days ago

Hall's Culligan in Nashville is currently seeking an Entry Level Customer Service Representative to join our office support team....

Customer Service Representative (Personal Lines)

  • Franklin, TN
  • 22 days ago
  • Franklin, TN
  • 22 days ago

Competitive Salary: $55K-$85K (Based on Experience) Tennessee Property & Casualty Insurance Training and Licensing Assistance Provided 401(k), Health, Dental, Vision, and Life Insurance Career Growth...

Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 24 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 24 days ago

Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....

Customer Service Representative - Patient Registration

  • Nashville, TN (22 miles from Franklin, TN)
  • 24 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 24 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service Representative

  • La Vergne, TN (24 miles from Franklin, TN)
  • 25 days ago
  • La Vergne, TN (24 miles from Franklin, TN)
  • 25 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Associate Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 25 days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 25 days ago

EDUCATION Required High School Diploma or GED Substitutions None Preferred None EXPERIENCE Required 6 months of Customer Service in a customer facing role Preferred Customer Service in a call-center...

Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 30+ days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 30+ days ago

Overview Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in Nashville, TN!...

Customer Service Representative

  • Nashville, TN (22 miles from Franklin, TN)
  • 30+ days ago
  • Nashville, TN (22 miles from Franklin, TN)
  • 30+ days ago

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service....

Demographic Data for Franklin, TN

Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.


Local
National
114,719
4,486
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Jobs in Franklin, TN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Franklin, TN offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin, TN
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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