Customer Service Jobs in Wooster, OH

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-6 of 6 Jobs

CSR Personal Lines

  • Wooster, OH
  • 10 days ago
  • Wooster, OH
  • 10 days ago

In addition, it involves rating, oral and written communication, working knowledge of Personal Lines coverage, as well as working with reports and policy systems....

Lead Customer Service Representative, Full or Part Time

  • Ashland, OH (18 miles from Wooster, OH)
  • 16 days ago
  • Ashland, OH (18 miles from Wooster, OH)
  • 16 days ago

Store 4705201: 615 Cottage St, Ashland, Ohio 44805 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative - Charm Banking Center

  • Charm, OH (22 miles from Wooster, OH)
  • 30+ days ago
  • Charm, OH (22 miles from Wooster, OH)
  • 30+ days ago

Serve our customers in a professional and caring manner: Adhere to CSB Customer Service & Retail Ready! Standards Follow CSB's professional standards of dress and conduct....

Customer Service Representative

  • Navarre, OH (22 miles from Wooster, OH)
  • 30+ days ago
  • Navarre, OH (22 miles from Wooster, OH)
  • 30+ days ago

Store 4705385: 6341 Navarre Rd SW, Navarre, Ohio 44662 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

  • Rittman, OH (15 miles from Wooster, OH)
  • 30+ days ago
  • Rittman, OH (15 miles from Wooster, OH)
  • 30+ days ago

Store 4705587: 10302 Akron Rd, Rittman, Ohio 44270 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Associate

  • Orrville, OH (11 miles from Wooster, OH)
  • 90+ days ago
  • Orrville, OH (11 miles from Wooster, OH)
  • 90+ days ago

Customer Service Associate Jarrett (Jarrett Logistics Systems) - Orrville, OH Tagged: Logistics Customer Service Associate Jarrett Logistics is a third-party logistics company headquartered in Orrville...

Demographic Data for Wooster, OH

Moving to Wooster, OH? Find some basic demographic data about Wooster, OH below.


Local
National
44,666
1,141
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Salary for Customer Service Jobs in Wooster, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Wooster, OH offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Wooster, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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