Customer Service Jobs in Akron, OH

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 34 Jobs

Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni

  • Canton, OH (18 miles from Akron, OH)
  • 22 hours ago
  • Canton, OH (18 miles from Akron, OH)
  • 22 hours ago

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....

Remote Work

Customer Service Rep - Dme

  • Canton, OH (18 miles from Akron, OH)
  • 1 day ago
  • Canton, OH (18 miles from Akron, OH)
  • 1 day ago

Maintains a working knowledge of Government, State (Medicare/Medicaid) and commercial insurance regulations, requirements and reimbursement....

Customer Service Representative (Onsite)

  • Broadview Heights, OH (20 miles from Akron, OH)
  • 2 days ago
  • Broadview Heights, OH (20 miles from Akron, OH)
  • 2 days ago

Role Overview: Could you be our next Bi-lingual Customer Service Representative? Globe Life is looking for a Bi-lingual Customer Service Representative to join the team!...

Customer Service Representative

  • Akron, OH
  • 4 days ago
  • Akron, OH
  • 4 days ago

Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems....

Customer Service Representative

  • Alliance, OH (22 miles from Akron, OH)
  • 7 days ago
  • Alliance, OH (22 miles from Akron, OH)
  • 7 days ago

Service Representative PTC Alliance has a vacancy for a self-motivated, action oriented, and experienced Customer Service Representative in Alliance, OH....

Customer Service Representative

  • Valley City, OH (24 miles from Akron, OH)
  • 7 days ago
  • Valley City, OH (24 miles from Akron, OH)
  • 7 days ago

Apply to be a Contact Center Customer Service Representative today!...

Customer Service Associate

  • Strongsville, OH (23 miles from Akron, OH)
  • 8 days ago
  • Strongsville, OH (23 miles from Akron, OH)
  • 8 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Associate - Morning Shift

  • Macedonia, OH (18 miles from Akron, OH)
  • 9 days ago
  • Macedonia, OH (18 miles from Akron, OH)
  • 9 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • Independence, OH (24 miles from Akron, OH)
  • 9 days ago
  • Independence, OH (24 miles from Akron, OH)
  • 9 days ago

Requisition Number: 195482 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities...

Customer Service Representative (Loan Consultant I)

  • Fairlawn, OH (9 miles from Akron, OH)
  • 9 days ago
  • Fairlawn, OH (9 miles from Akron, OH)
  • 9 days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Representative

  • North Canton, OH (15 miles from Akron, OH)
  • 10 days ago
  • North Canton, OH (15 miles from Akron, OH)
  • 10 days ago

Customer Service Representative Call Center & Customer Service $ 18 / Hour location_on North Canton, Ohio work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Your...

Customer Service Representative (Loan Consultant I)

  • Fairlawn, OH (9 miles from Akron, OH)
  • 11 days ago
  • Fairlawn, OH (9 miles from Akron, OH)
  • 11 days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Care Specialist

  • Uniontown, OH (7 miles from Akron, OH)
  • 11 days ago
  • Uniontown, OH (7 miles from Akron, OH)
  • 11 days ago

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...

Emergency Dispatch

  • Akron, OH
  • 11 days ago
  • Akron, OH
  • 11 days ago

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...

Call Center Representative

  • Canton, OH (18 miles from Akron, OH)
  • 11 days ago
  • Canton, OH (18 miles from Akron, OH)
  • 11 days ago

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...

Demographic Data for Akron, OH

Moving to Akron, OH? Find some basic demographic data about Akron, OH below.


Local
National
264,004
6,407
Large

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Salary for Customer Service Jobs in Akron, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Akron, OH offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Akron, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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