Customer Service Jobs in Wilmington, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- Wilmington, NC
- 2 days ago
- Wilmington, NC
- 2 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote Workservice,management,skills Full Time Hourly, Non-Exempt Overview: We are searching for an experienced Customer Service Representative at our Wilmington, NC facility....
Customer Service Representative
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 7 days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 7 days ago
Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 412 S College Rd, Wilmington, NC...
Customer Service Representative, Full or Part Time
- Belville, NC (7 miles from Wilmington, NC)
- 30+ days ago
- Belville, NC (7 miles from Wilmington, NC)
- 30+ days ago
Store 2704576: 51 River Rd SE, Belville, North Carolina 28451 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Lead Customer Service Representative, Full or Part Time
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 45+ days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 45+ days ago
Store 2720915: 5717 Castle Hayne Rd, Castle Hayne, North Carolina 28429 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...
Store 2709202: 1620 Airport Blvd, Wilmington, North Carolina 28405 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Demographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Wilmington, NC
Highest Education Level
Customer Services in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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