Customer Service Jobs in Charlotte, NC

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 66 Jobs

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....

Remote Work

Customer Service Representatives

  • Charlotte, NC
  • 13 hours ago
  • Charlotte, NC
  • 13 hours ago

We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available. WHAT ARE WE LOOKING FOR?...

Customer Service Representative I

  • Charlotte, NC
  • 14 hours ago
  • Charlotte, NC
  • 14 hours ago

& Casualty Insurance License is a plus but is not required Spanish speaking About SageSure: As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the...

Digital Customer Service Associate

  • Concord, NC (20 miles from Charlotte, NC)
  • 1 day ago
  • Concord, NC (20 miles from Charlotte, NC)
  • 1 day ago

You play an essential role in the customer service experience providing fast service for our customers purchasing online....

Customer Service Associate

  • Huntersville, NC (12 miles from Charlotte, NC)
  • 3 days ago
  • Huntersville, NC (12 miles from Charlotte, NC)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Part Time - Customer Service Associate - Tool Rental - Flexible

  • Kannapolis, NC (21 miles from Charlotte, NC)
  • 3 days ago
  • Kannapolis, NC (21 miles from Charlotte, NC)
  • 3 days ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....

Part-Time Customer Service Representative

  • Charlotte, NC
  • 3 days ago
  • Charlotte, NC
  • 3 days ago

TEKsystems Part-Time Customer Service Representative in Charlotte , North Carolina Description -National Campaigns Unit provides shareholder communications for public companies on behalf of internal...

Remote Work

Customer Service Representative - Corrugated Box Plant

  • Concord, NC (20 miles from Charlotte, NC)
  • 4 days ago
  • Concord, NC (20 miles from Charlotte, NC)
  • 4 days ago

OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....

Pharmacy Customer Service Associate

  • Stallings, NC (13 miles from Charlotte, NC)
  • 4 days ago
  • Stallings, NC (13 miles from Charlotte, NC)
  • 4 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Associate Customer Service Representative Everyday Banking

  • Charlotte, NC (8 miles from Charlotte, NC)
  • 5 days ago
  • Charlotte, NC (8 miles from Charlotte, NC)
  • 5 days ago

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....

Customer Service Representative

  • Charlotte, NC
  • 5 days ago
  • Charlotte, NC
  • 5 days ago

Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary....

Customer Service Representative

  • Charlotte, NC
  • 7 days ago
  • Charlotte, NC
  • 7 days ago

About this role: Wells Fargo is seeking a Customer Service Representative in our Investment Contact Center (ICC)....

Customer Service Representative

  • Charlotte, NC
  • 8 days ago
  • Charlotte, NC
  • 8 days ago

What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...

Customer Service Representative

  • Concord, NC (20 miles from Charlotte, NC)
  • 10 days ago
  • Concord, NC (20 miles from Charlotte, NC)
  • 10 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative

  • Gastonia, NC (22 miles from Charlotte, NC)
  • 10 days ago
  • Gastonia, NC (22 miles from Charlotte, NC)
  • 10 days ago

The Customer Service Representative is expected to handle patient and payor inquiries and requests, assist with patient walk-ins and take actions related to patient account resolution....

Demographic Data for Charlotte, NC

Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.


Local
National
955,169
29,300
Large

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Salary for Customer Service Jobs in Charlotte, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Charlotte, NC offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Charlotte, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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