Customer Service Jobs in Charlotte, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- Charlotte, NC
- 5 hours ago
- Charlotte, NC
- 5 hours ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkSpanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni
- Charlotte, NC
- 3 days ago
- Charlotte, NC
- 3 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkRetail Customer Service Representative/Cashier - Part Time
- Charlotte, NC
- 12 hours ago
- Charlotte, NC
- 12 hours ago
We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS - PART TIME....
Retail Customer Service Associate
- Matthews, NC (13 miles from Charlotte, NC)
- 22 hours ago
- Matthews, NC (13 miles from Charlotte, NC)
- 22 hours ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1801 Windsor Square Dr, Matthews...
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available. WHAT ARE WE LOOKING FOR?...
& Casualty Insurance License is a plus but is not required Spanish speaking About SageSure: As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the...
Digital Customer Service Associate
- Concord, NC (20 miles from Charlotte, NC)
- 4 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 4 days ago
You play an essential role in the customer service experience providing fast service for our customers purchasing online....
Customer Service Representative - Corrugated Box Plant
- Concord, NC (20 miles from Charlotte, NC)
- 6 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 6 days ago
OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....
Associate Customer Service Representative Everyday Banking
- Charlotte, NC (8 miles from Charlotte, NC)
- 8 days ago
- Charlotte, NC (8 miles from Charlotte, NC)
- 8 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary....
About this role: Wells Fargo is seeking a Customer Service Representative in our Investment Contact Center (ICC)....
- Matthews, NC (13 miles from Charlotte, NC)
- 10 days ago
- Matthews, NC (13 miles from Charlotte, NC)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Sales (Hybrid)
- Charlotte, NC
- 10 days ago
- Charlotte, NC
- 10 days ago
As a member of our team, you'll redefine customer service, creating meaningful connections with each customer....
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Customer Service Representative
- Concord, NC (20 miles from Charlotte, NC)
- 12 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 12 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Charlotte, NC
Highest Education Level
Customer Services in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Dispatching
- Payment Processing
- Wellness
- Asset Protection
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Inbound
- Call Center Experience
- Health and Wellness
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Driving
- High School Diploma
- Retail
- Friendliness
- Telephone Skills
- Typing
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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