Customer Service Jobs in Charlotte, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- Charlotte, NC
- 2 days ago
- Charlotte, NC
- 2 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkCustomer Service Representative
- Huntersville, NC (12 miles from Charlotte, NC)
- 20 hours ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 20 hours ago
and Casualty License Performance Expectations Service carrier and clients in a manner to avoid exposure to E&O claims....
Customer Service Representative
- Gastonia, NC (22 miles from Charlotte, NC)
- 1 day ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 1 day ago
Customer Service certification is preferred. KNOWLEDGE, SKILLS, & ABILITIES Strong interpersonal skills with a customer service focus....
Summary: BHS Corrugated North America is seeking a skilled Customer Service Representative to reinforce our parts customer service operations....
TRICARE Customer Service Rep - East Coast (NC,SC,VA/DC,MD & FL)
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
At least two years of professional work experience in a customer service environment Excellent verbal and writing skills....
Licensed Property and Casualty Customer Service Representative
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
and Casualty license 6 months or more of customer service experience High school diploma or equivalent Overview Base Pay: 21.50 per HOUR Other Pay: Performance based incentives Job Number: 1244593...
Licensed P&C or Personal Lines Insurance – Customer Service Representative
- Charlotte, NC
- 6 days ago
- Charlotte, NC
- 6 days ago
Licensed P&C or Personal Lines – Customer Service Representative Onsite : Concord, NC 28027 Hours: Monday – Saturday between 7:00 AM – 11:00 PM Pay: $21.50 hourly plus performance based incentives Job...
Customer Service Representative
- Concord, NC (20 miles from Charlotte, NC)
- 11 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 11 days ago
Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
The Customer Service Call Center Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller....
Retail Loss Prevention Customer Service Associate II
- Gastonia, NC (22 miles from Charlotte, NC)
- 12 days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 12 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
and Casualty license · 6 months or more of customer service experience · High school diploma or equivalent...
Primary Function The Customer Service Representative, also know as the Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center....
Customer Service Representative
- Pineville, NC (10 miles from Charlotte, NC)
- 19 days ago
- Pineville, NC (10 miles from Charlotte, NC)
- 19 days ago
We are looking for a Customer Service Representative to join our team and play a key role in assisting customers and providing accurate quotes....
Your Role The Customer Service Representative is a key member of the Supply Chain Team reporting directly to the Customer Service Manager....
Customer Service Representative Weekdays, AM
- Concord, NC (20 miles from Charlotte, NC)
- 30+ days ago
- Concord, NC (20 miles from Charlotte, NC)
- 30+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Charlotte, NC
Highest Education Level
Customer Services in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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