Customer Service Jobs in Burlington, NC

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-13 of 13 Jobs

Part-Time Remote Customer Service Representative

Alamance, NC
21 hours ago

Alamance, NC
21 hours ago

We are seeking part-time remote Customer Service Representatives! Critical Position Requirements: Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas....

Remote Work

Part time Customer Service Associate (Req 12067)

Reidsville, NC (23 miles from Burlington, NC)
2 days ago

Reidsville, NC (23 miles from Burlington, NC)
2 days ago

Must be able to hear customer service phone calls, hand held radio, equipment and vehicle sounds....

Employee Benefits Customer Service Representative

Greensboro, NC (15 miles from Burlington, NC)
11 days ago

Greensboro, NC (15 miles from Burlington, NC)
11 days ago

Skills & Experience to Be Successful : 3+ years of customer service experience in the insurance industry....

Customer Service Representative

Graham, NC (9 miles from Burlington, NC)
45+ days ago

Graham, NC (9 miles from Burlington, NC)
45+ days ago

Store 2723791: 801 E Harden St, Graham, North Carolina 27253 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Property Casualty Customer Service Representative

Greensboro, NC (15 miles from Burlington, NC)
29 days ago

Greensboro, NC (15 miles from Burlington, NC)
29 days ago

Insurance License in good standing Skills & Experience to Be Successful 2+ years of customer service experience in the insurance industry Comprehensive knowledge of commercial property, general liability...

Customer Service Rep. II

Burlington, NC
30+ days ago

Burlington, NC
30+ days ago

Aston Carter Customer Service Rep....

Retail Customer Service Associate

Greensboro, NC (15 miles from Burlington, NC)
30+ days ago

Greensboro, NC (15 miles from Burlington, NC)
30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4418 W Wendover Ave, Greensboro,...

Customer Service Associate (part-time)

Reidsville, NC (23 miles from Burlington, NC)
30+ days ago

Reidsville, NC (23 miles from Burlington, NC)
30+ days ago

General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking....

Customer Service Representative

Greensboro, NC (15 miles from Burlington, NC)
30+ days ago

Greensboro, NC (15 miles from Burlington, NC)
30+ days ago

Requisition Number: 195229 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities...

Lead Customer Service Representative

Greensboro, NC (15 miles from Burlington, NC)
60+ days ago

Greensboro, NC (15 miles from Burlington, NC)
60+ days ago

Store 2723782: 3001 Pleasant Garden Rd, Greensboro, North Carolina 27406 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...

Customer Service Rep(08930) - 112 John Earl St.

Hillsborough, NC (24 miles from Burlington, NC)
90+ days ago

Hillsborough, NC (24 miles from Burlington, NC)
90+ days ago

Dominos Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....

Customer Service Rep(05502) - 412 E. Main St

Carrboro, NC (24 miles from Burlington, NC)
90+ days ago

Carrboro, NC (24 miles from Burlington, NC)
90+ days ago

Dominos Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....

Lead Customer Service Representative, Full or Part Time

Carrboro, NC (24 miles from Burlington, NC)
90+ days ago

Carrboro, NC (24 miles from Burlington, NC)
90+ days ago

Store 2720941: 102 Nc 54 B, Carrboro, North Carolina 27510 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...

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Demographic Data for Burlington, NC

Moving to Burlington, NC? Find some basic demographic data about Burlington, NC below.

Median Age

Average Household Income

Home Value vs Household Income in Burlington, NC

Local

National

Total Population

84,176

Number of Businesses

2,023

City Size

Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Burlington, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Burlington, NC offer the following education background

Bachelor's Degree

35.1%

High School or GED

20.7%

Associate's Degree

16.7%

Vocational Degree or Certification

15.3%

Master's Degree

8.0%

Some College

2.8%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Burlington, NC

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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