Customer Service Jobs in Troy, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Retail Customer Service Associate
- Latham, NY (9 miles from Troy, NY)
- 3 hours ago
- Latham, NY (9 miles from Troy, NY)
- 3 hours ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 579 Troy Schenectady Rd, Latham,...
Customer Service Representatives (Albany)
- Albany, NY (11 miles from Troy, NY)
- 16 hours ago
- Albany, NY (11 miles from Troy, NY)
- 16 hours ago
service; one year must be in a call center setting A college degree is preferred Health insurance experience is a plus Additional Information Requisition ID: 2500C Hiring Range: $23.30 per hour...
Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
Provide excellent customer services for high volume inbound provider calls for the Claims Inquiry/Claims Research Medicaid team....
Part Time CSR-Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 5 days ago
- Albany, NY (11 miles from Troy, NY)
- 5 days ago
Requirements: High School Diploma or Equivalent Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred....
Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 7 days ago
- Albany, NY (11 miles from Troy, NY)
- 7 days ago
Provide excellent customer service and utilizing de-escalation strategies during difficult conversations Ability to multi-task, set priorities, and manage time effectively....
Customer Service Representative
- Glenmont, NY (14 miles from Troy, NY)
- 7 days ago
- Glenmont, NY (14 miles from Troy, NY)
- 7 days ago
As an FNOL Customer Service Representative, you will be the first point of contact for customers reporting a loss....
Pharmacy Customer Service Associate
- Albany, NY (11 miles from Troy, NY)
- 12 days ago
- Albany, NY (11 miles from Troy, NY)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Pittsfield, MA (24 miles from Troy, NY)
- 15 days ago
- Pittsfield, MA (24 miles from Troy, NY)
- 15 days ago
Our Pittsfield client is seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution....
Customer Service Representative
- Cohoes, NY (7 miles from Troy, NY)
- 17 days ago
- Cohoes, NY (7 miles from Troy, NY)
- 17 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
PFS Customer Service Associate
- Saratoga Springs, NY (22 miles from Troy, NY)
- 20 days ago
- Saratoga Springs, NY (22 miles from Troy, NY)
- 20 days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
- Albany, NY (11 miles from Troy, NY)
- 20 days ago
- Albany, NY (11 miles from Troy, NY)
- 20 days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
- Schenectady, NY (18 miles from Troy, NY)
- 21 days ago
- Schenectady, NY (18 miles from Troy, NY)
- 21 days ago
What is the Mobile Customer Service Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins....
Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 21 days ago
- Albany, NY (11 miles from Troy, NY)
- 21 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Associate Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 25 days ago
- Albany, NY (11 miles from Troy, NY)
- 25 days ago
EDUCATION Required High School Diploma or GED Substitutions None Preferred None EXPERIENCE Required 6 months of Customer Service in a customer facing role Preferred Customer Service in a call-center...
Customer Service Rep Teller Support Specialist
- Valatie, NY (23 miles from Troy, NY)
- 29 days ago
- Valatie, NY (23 miles from Troy, NY)
- 29 days ago
The person in this position will routinely move between the customer service desk and teller line as needed....
Demographic Data for Troy, NY
Moving to Troy, NY? Find some basic demographic data about Troy, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Troy, NY
Highest Education Level
Customer Services in Troy, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Quality Control Inspection
- Dispatching
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Inbound
- Call Center Experience
- Health and Wellness
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Driving
- High School Diploma
- Retail
- Friendliness
- Telephone Skills
- Typing
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »