Customer Service Jobs in Troy, NY

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 19 Jobs

Customer Service Representative

  • Albany, NY (11 miles from Troy, NY)
  • 9 hours ago
  • Albany, NY (11 miles from Troy, NY)
  • 9 hours ago

Provide excellent customer services for high volume inbound provider calls for the Claims Inquiry/Claims Research Medicaid team....

Pharmacy Customer Service Associate

  • Ballston Lake, NY (20 miles from Troy, NY)
  • 3 days ago
  • Ballston Lake, NY (20 miles from Troy, NY)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Part Time CSR-Customer Service Representative

  • Albany, NY (11 miles from Troy, NY)
  • 4 days ago
  • Albany, NY (11 miles from Troy, NY)
  • 4 days ago

Requirements: High School Diploma or Equivalent Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred....

Customer Service Representative

  • Albany, NY (11 miles from Troy, NY)
  • 6 days ago
  • Albany, NY (11 miles from Troy, NY)
  • 6 days ago

Provide excellent customer service and utilizing de-escalation strategies during difficult conversations Ability to multi-task, set priorities, and manage time effectively....

Customer Service Representative

  • Glenmont, NY (14 miles from Troy, NY)
  • 6 days ago
  • Glenmont, NY (14 miles from Troy, NY)
  • 6 days ago

As an FNOL Customer Service Representative, you will be the first point of contact for customers reporting a loss....

Customer Service Representative

  • Pittsfield, MA (24 miles from Troy, NY)
  • 14 days ago
  • Pittsfield, MA (24 miles from Troy, NY)
  • 14 days ago

Our Pittsfield client is seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution....

Customer Service Representative

  • Cohoes, NY (7 miles from Troy, NY)
  • 16 days ago
  • Cohoes, NY (7 miles from Troy, NY)
  • 16 days ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Customer Service Representative/Lot Attendant

  • Cohoes, NY (7 miles from Troy, NY)
  • 17 days ago
  • Cohoes, NY (7 miles from Troy, NY)
  • 17 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

PFS Customer Service Associate

  • Saratoga Springs, NY (22 miles from Troy, NY)
  • 19 days ago
  • Saratoga Springs, NY (22 miles from Troy, NY)
  • 19 days ago

Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....

PT Customer Service Associate

  • Albany, NY (11 miles from Troy, NY)
  • 19 days ago
  • Albany, NY (11 miles from Troy, NY)
  • 19 days ago

DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....

Customer Service Rep

  • Schenectady, NY (18 miles from Troy, NY)
  • 19 days ago
  • Schenectady, NY (18 miles from Troy, NY)
  • 19 days ago

What is the Mobile Customer Service Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins....

Customer Service Representative

  • Albany, NY (11 miles from Troy, NY)
  • 20 days ago
  • Albany, NY (11 miles from Troy, NY)
  • 20 days ago

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....

Associate Customer Service Representative

  • Albany, NY (11 miles from Troy, NY)
  • 24 days ago
  • Albany, NY (11 miles from Troy, NY)
  • 24 days ago

EDUCATION Required High School Diploma or GED Substitutions None Preferred None EXPERIENCE Required 6 months of Customer Service in a customer facing role Preferred Customer Service in a call-center...

Customer Service Rep Teller Support Specialist

  • Valatie, NY (23 miles from Troy, NY)
  • 28 days ago
  • Valatie, NY (23 miles from Troy, NY)
  • 28 days ago

The person in this position will routinely move between the customer service desk and teller line as needed....

Customer Service Representative ($16.50/hr)

  • Albany, NY (11 miles from Troy, NY)
  • 29 days ago
  • Albany, NY (11 miles from Troy, NY)
  • 29 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Demographic Data for Troy, NY

Moving to Troy, NY? Find some basic demographic data about Troy, NY below.


Local
National
73,498
1,505
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
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When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Jobs in Troy, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Troy, NY offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Troy, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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