Customer Service Jobs in Rochester, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
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Floater Customer Service Representative
- Livonia, NY (23 miles from Rochester, NY)
- 5 days ago
- Livonia, NY (23 miles from Rochester, NY)
- 5 days ago
This position must be able to adapt well in the face of workplace stressors such as customers service complaints....
We are looking for a dedicated Benefits Customer Service Associate to join our team....
Pay: $18.00/hr Schedule: Monday Friday, 9:00 AM 6:00 PM MST Location: Rochester, NY 14623 Duration: 6 months (possible extension) Join our team as a Customer Service Representative, assisting employees...
Under a significant level of guidance and direction, provides customer service for *** products in the S125 Client Service Center....
Retail Loss Prevention Customer Service Associate II
- Henrietta, NY (7 miles from Rochester, NY)
- 14 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 14 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Sales and Customer Service Representative Remote
- Rochester, NY
- 21 days ago
- Rochester, NY
- 21 days ago
Strong Communication & Customer Service Skills?? Basic Computer Literacy & Access to a Laptop/Computer with a Camera??...
Remote WorkInsurance Office Customer Service Rep
- Penfield, NY (8 miles from Rochester, NY)
- 21 days ago
- Penfield, NY (8 miles from Rochester, NY)
- 21 days ago
Looking for qualified individual to work 20-25 hours per week. Must be organized and able to work well with other employees and clients. Need excellent phone skills. Position will include but not...
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Customer Service Associate - Temporary
- Webster, NY (9 miles from Rochester, NY)
- 30+ days ago
- Webster, NY (9 miles from Rochester, NY)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Rochester, NY (6 miles from Rochester, NY)
- 22 days ago
- Rochester, NY (6 miles from Rochester, NY)
- 22 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
service experience 2 years customer service and order entry experience preferred Basic understanding of customer service operations Good communication skills Values and desires to contribute dedicated...
service....
Long Term Care Customer Service Representative I (Rochester)
- Rochester, NY
- 60+ days ago
- Rochester, NY
- 60+ days ago
Customer service experience preferred....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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