Customer Service Jobs in Somerville, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Showroom Customer Service Representative
- Newton, MA (4 miles from Somerville, MA)
- 21 hours ago
- Newton, MA (4 miles from Somerville, MA)
- 21 hours ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Customer Service Representative (Hybrid)
- Quincy, MA (10 miles from Somerville, MA)
- 21 hours ago
- Quincy, MA (10 miles from Somerville, MA)
- 21 hours ago
Previous office and customer service experience required. Insurance license is not required. Salary Range: $50,000 - $55,000 (plus bonus potential) #LI-DNP...
Customer Service Representative - PT
- East Boston, MA (4 miles from Somerville, MA)
- 22 hours ago
- East Boston, MA (4 miles from Somerville, MA)
- 22 hours ago
service....
REMOTE Customer Service Rep II Phones
- Lawrence, MA (22 miles from Somerville, MA)
- 1 day ago
- Lawrence, MA (22 miles from Somerville, MA)
- 1 day ago
WORK FROM HOME! OUR GUIDING PRINCIPLES: Make every interaction Count Actwith Respect and Integrity Demonstrate Passion for ContinuousImprovement Be Worth of Trust from all Stakeholders...
Remote WorkHealthcare Customer Service Representative
- Salem, MA (13 miles from Somerville, MA)
- 3 days ago
- Salem, MA (13 miles from Somerville, MA)
- 3 days ago
Skills We're Looking For: Customer Service: Strong background in customer service and support. Technical Proficiency: Comfortable using Windows and Microsoft Office....
Customer Service Rep. - Health Plans
- Salem, MA (13 miles from Somerville, MA)
- 3 days ago
- Salem, MA (13 miles from Somerville, MA)
- 3 days ago
Job Summary: Currently seeking Customer Service Representatives to join the team at a major health plan company in Salem, OR!...
Customer Service Representative - Healthcare
- Salem, MA (13 miles from Somerville, MA)
- 3 days ago
- Salem, MA (13 miles from Somerville, MA)
- 3 days ago
Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions....
Retail Customer Service Representative - Cashier
- Cambridge, MA (1 mile from Somerville, MA)
- 5 days ago
- Cambridge, MA (1 mile from Somerville, MA)
- 5 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Medical Equipment Customer Service Representative
- Southborough, MA (21 miles from Somerville, MA)
- 7 days ago
- Southborough, MA (21 miles from Somerville, MA)
- 7 days ago
Need a person with healthcare and customer service experience to do Resupply orders....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (1 mile from Somerville, MA)
- 7 days ago
- Medford, MA (1 mile from Somerville, MA)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Digital Customer Service Associate
- Everett, MA (2 miles from Somerville, MA)
- 7 days ago
- Everett, MA (2 miles from Somerville, MA)
- 7 days ago
You play an essential role in the customer service experience providing fast service for our customers purchasing online....
Customer Service Representative
- Boston, MA (2 miles from Somerville, MA)
- 9 days ago
- Boston, MA (2 miles from Somerville, MA)
- 9 days ago
Customer Service Representative Call Center & Customer Service $ 16 / Hour location_on Boston, Massachusettspass_calibration Remote work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL...
Remote WorkLoss Prevention Customer Service Associate II
- Dorchester, MA (5 miles from Somerville, MA)
- 13 days ago
- Dorchester, MA (5 miles from Somerville, MA)
- 13 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Boston, MA (2 miles from Somerville, MA)
- 13 days ago
- Boston, MA (2 miles from Somerville, MA)
- 13 days ago
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
Personal Lines Customer Service Representative (CSR)
- Salem, MA (13 miles from Somerville, MA)
- 14 days ago
- Salem, MA (13 miles from Somerville, MA)
- 14 days ago
Position Summary: As a Personal Lines Customer Service Representative, you'll play a vital role in ensuring our clients receive outstanding service....
Demographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Somerville, MA
Highest Education Level
Customer Services in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Dispatching
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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