Customer Service Jobs in Massachusetts
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Previous office and customer service experience required. Insurance license is not required. Salary Range: $50,000 - $55,000 (plus bonus potential) #LI-DNP...
service....
WORK FROM HOME! OUR GUIDING PRINCIPLES: Make every interaction Count Actwith Respect and Integrity Demonstrate Passion for ContinuousImprovement Be Worth of Trust from all Stakeholders...
Remote Workfor the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday - Friday, 8:00am - 5:00pm at the Norton, MA facility....
Skills We're Looking For: Customer Service: Strong background in customer service and support. Technical Proficiency: Comfortable using Windows and Microsoft Office....
Job Summary: Currently seeking Customer Service Representatives to join the team at a major health plan company in Salem, OR!...
Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Our award-winning contact center is known for deliveringoutstanding customer service experiences and we want to work with othersthat have a drive to be the best at what they do....
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Job Overview: We are looking for a dedicated Customer Service Representative that handles phone inquiries related to benefits, eligibility, and claims for various healthcare plans....
Remote WorkCustomer Service Representative - Pacific Standard Time Zone
- Salem, MA
- 5 days ago
- Salem, MA
- 5 days ago
Uses customer service threshold framework to make financial decisions to resolve member issues....
Medical Equipment Customer Service Representative
- Southborough, MA
- 6 days ago
- Southborough, MA
- 6 days ago
Need a person with healthcare and customer service experience to do Resupply orders....
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Massachusetts
Highest Education Level
Customer Services in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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