Customer Service Jobs in Needham, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Framingham, MA (10 miles from Needham, MA)
- 2 hours ago
- Framingham, MA (10 miles from Needham, MA)
- 2 hours ago
** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST + **Competitive Pay:** $22.68/hour + **Benefits Package...
Remote Work- Framingham, MA (10 miles from Needham, MA)
- 12 hours ago
- Framingham, MA (10 miles from Needham, MA)
- 12 hours ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative
- Winchester, MA (12 miles from Needham, MA)
- 1 day ago
- Winchester, MA (12 miles from Needham, MA)
- 1 day ago
Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
Showroom Customer Service Representative
- Newton, MA (6 miles from Needham, MA)
- 3 days ago
- Newton, MA (6 miles from Needham, MA)
- 3 days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Customer Service Representative - PT
- East Boston, MA (13 miles from Needham, MA)
- 3 days ago
- East Boston, MA (13 miles from Needham, MA)
- 3 days ago
service....
Inside Sales /Customer Service Representative
- Norton, MA (22 miles from Needham, MA)
- 4 days ago
- Norton, MA (22 miles from Needham, MA)
- 4 days ago
for the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday - Friday, 8:00am - 5:00pm at the Norton, MA facility....
Healthcare Customer Service Representative
- Salem, MA (23 miles from Needham, MA)
- 6 days ago
- Salem, MA (23 miles from Needham, MA)
- 6 days ago
Skills We're Looking For: Customer Service: Strong background in customer service and support. Technical Proficiency: Comfortable using Windows and Microsoft Office....
Customer Service Rep. - Health Plans
- Salem, MA (23 miles from Needham, MA)
- 6 days ago
- Salem, MA (23 miles from Needham, MA)
- 6 days ago
Job Summary: Currently seeking Customer Service Representatives to join the team at a major health plan company in Salem, OR!...
Customer Service Representative - Healthcare
- Salem, MA (23 miles from Needham, MA)
- 6 days ago
- Salem, MA (23 miles from Needham, MA)
- 6 days ago
Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions....
Medical Equipment Customer Service Representative
- Southborough, MA (13 miles from Needham, MA)
- 10 days ago
- Southborough, MA (13 miles from Needham, MA)
- 10 days ago
Need a person with healthcare and customer service experience to do Resupply orders....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (10 miles from Needham, MA)
- 10 days ago
- Medford, MA (10 miles from Needham, MA)
- 10 days ago
As the name suggests, your main priority is to provide great customer service....
Digital Customer Service Associate
- Everett, MA (13 miles from Needham, MA)
- 10 days ago
- Everett, MA (13 miles from Needham, MA)
- 10 days ago
You play an essential role in the customer service experience providing fast service for our customers purchasing online....
Customer Service Representative
- Boston, MA (10 miles from Needham, MA)
- 12 days ago
- Boston, MA (10 miles from Needham, MA)
- 12 days ago
Customer Service Representative Call Center & Customer Service $ 16 / Hour location_on Boston, Massachusettspass_calibration Remote work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL...
Remote WorkCustomer Service Representative
- Mansfield, MA (18 miles from Needham, MA)
- 15 days ago
- Mansfield, MA (18 miles from Needham, MA)
- 15 days ago
The CSR (Customer Service Representative) provides support for Emerson Impact Partners and Customers, being the liaison to manufacturing by answering inquiries and providing updates as requested....
Loss Prevention Customer Service Associate II
- Dorchester, MA (8 miles from Needham, MA)
- 16 days ago
- Dorchester, MA (8 miles from Needham, MA)
- 16 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Needham, MA
Moving to Needham, MA? Find some basic demographic data about Needham, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Needham, MA
Highest Education Level
Customer Services in Needham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- Check Cashing
- Long-Term Disability
- Associates
- Personal Lines
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »