Customer Service Jobs in Chicopee, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 6 days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 6 days ago
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
- Simsbury, CT (22 miles from Chicopee, MA)
- 30+ days ago
- Simsbury, CT (22 miles from Chicopee, MA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
- Agawam, MA (6 miles from Chicopee, MA)
- 30+ days ago
- Agawam, MA (6 miles from Chicopee, MA)
- 30+ days ago
Key Accountabilities: Client Service - 50% Handles complex client issues while executing excellent customer service principles....
Customer Service Representative
- West Springfield, MA (3 miles from Chicopee, MA)
- 45+ days ago
- West Springfield, MA (3 miles from Chicopee, MA)
- 45+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - FT
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 60+ days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 60+ days ago
service....
Customer Service Representative/Lot Attendant
- Springfield, MA (4 miles from Chicopee, MA)
- 60+ days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 60+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Rep/Car Wash Attendant
- Vernon, CT (23 miles from Chicopee, MA)
- 60+ days ago
- Vernon, CT (23 miles from Chicopee, MA)
- 60+ days ago
Excellent customer service skills to ensure optimum customer satisfaction. Strong ability to work flexible hours, such as weekends. Ability to work standing over long periods of time....
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
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Salary for Customer Service Jobs in Chicopee, MA
Highest Education Level
Customer Services in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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