Customer Service Jobs in Germantown, MD
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Rockville, MD (8 miles from Germantown, MD)
- 1 day ago
- Rockville, MD (8 miles from Germantown, MD)
- 1 day ago
Position Description: The Customer Service Associate is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy...
Customer Service Representative
- Fairfax, VA (19 miles from Germantown, MD)
- 2 days ago
- Fairfax, VA (19 miles from Germantown, MD)
- 2 days ago
Who you are: As a Customer Service Representative, you’ll be the friendly voice and problem-solver for patients, healthcare providers, and insurance companies....
Customer Service Representative
- Ashburn, VA (12 miles from Germantown, MD)
- 2 days ago
- Ashburn, VA (12 miles from Germantown, MD)
- 2 days ago
organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Previous customer service or technical experience preferred....
Customer Service Representative
- Fairfax, VA (19 miles from Germantown, MD)
- 3 days ago
- Fairfax, VA (19 miles from Germantown, MD)
- 3 days ago
Our Customer Service Representative position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Remote Customer Service Representative
- Arlington, VA (20 miles from Germantown, MD)
- 5 days ago
- Arlington, VA (20 miles from Germantown, MD)
- 5 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkAssociate Gold Customer Service Rep Bilingual Spanish & English
- Washington, DC (21 miles from Germantown, MD)
- 7 days ago
- Washington, DC (21 miles from Germantown, MD)
- 7 days ago
A minimum of 6 months related work experience is required with customer service experience preferred....
Remote WorkSpanish Bilingual Remote Customer Service Representative
- Arlington, VA (20 miles from Germantown, MD)
- 8 days ago
- Arlington, VA (20 miles from Germantown, MD)
- 8 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer Service Representative
- Sterling, VA (11 miles from Germantown, MD)
- 8 days ago
- Sterling, VA (11 miles from Germantown, MD)
- 8 days ago
Service Experience: + Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. + Strong Communication Skills: + Exceptional verbal and written...
V1BE Mobile Customer Service Representative
- McLean, VA (15 miles from Germantown, MD)
- 9 days ago
- McLean, VA (15 miles from Germantown, MD)
- 9 days ago
Essential Functions Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations....
Loss Prevention Customer service associate
- Sterling, VA (11 miles from Germantown, MD)
- 10 days ago
- Sterling, VA (11 miles from Germantown, MD)
- 10 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Communications Center Customer Service Rep
- Washington, DC (21 miles from Germantown, MD)
- 11 days ago
- Washington, DC (21 miles from Germantown, MD)
- 11 days ago
The Communications Center Customer Service Rep supports the hub of communication at the hospital....
Customer Service Representative
- Washington, DC (21 miles from Germantown, MD)
- 11 days ago
- Washington, DC (21 miles from Germantown, MD)
- 11 days ago
We're hiring a Customer Service Representative to join our Member Production team....
Remote WorkLoss Prevention Customer Service Associate II
- Silver Spring, MD (16 miles from Germantown, MD)
- 15 days ago
- Silver Spring, MD (16 miles from Germantown, MD)
- 15 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Chantilly, VA (19 miles from Germantown, MD)
- 17 days ago
- Chantilly, VA (19 miles from Germantown, MD)
- 17 days ago
service skills both with internal and external client Complete special projects and assist team members with various customer service tasks as needed All you need is: Familiarity with medical terminology...
Customer Service Representative
- Sterling, VA (11 miles from Germantown, MD)
- 17 days ago
- Sterling, VA (11 miles from Germantown, MD)
- 17 days ago
At least 3-year Customer Service experience Physical Demands Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance....
Demographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Germantown, MD
Highest Education Level
Customer Services in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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