Customer Service Jobs in District of Columbia
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Must be willing to study and take the Property & Casualty insurance license exam after 90 days of employment. Working Conditions/Environment Fast-paced, multitasking office environment....
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC
- 9 days ago
- Washington, DC
- 9 days ago
Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes....
Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes....
Remote WorkCustomer Service Representative Customer Service Representative remote type Onsite locations Georgetown, Kentucky, USA time type Full time posted on Posted 2 Days Ago job requisition id JR102212 Your...
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
customer service procedures; and using various software applications....
You will be the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration....
Remote Workservice....
Customer Service Representative (Remote) North Dakota (Remote) About ABC Legal Services: ABC Legal Service is proud to be the national leader in filing service of legal documents....
Remote WorkU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels....
Job Title: Customer Service Representative (FBI BOC) Job Summary: EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in District of Columbia
Highest Education Level
Customer Services in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Order Entry
- Quality Control Inspection
- Dispatching
- Reading
- Payment Processing
- Wellness
- Asset Protection
- Food Service Management
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- One Call Resolution
- Claims
- Inbound
- Call Center Experience
- Health and Wellness
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- High School Diploma
- Retail
- Driving
- Friendliness
- Telephone Skills
- Typing
- Spanish
- English
- Filing
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »