Customer Service Jobs in Mission Viejo, CA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 25 Jobs

Western Growers Family of Companies Careers - Bilingual CCPU Customer Service Representative I

  • Irvine, CA (16 miles from Mission Viejo, CA)
  • 5 days ago
  • Irvine, CA (16 miles from Mission Viejo, CA)
  • 5 days ago

Job Description Summary Under the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic...

Customer Service Representative

  • Temecula, CA (23 miles from Mission Viejo, CA)
  • 9 days ago
  • Temecula, CA (23 miles from Mission Viejo, CA)
  • 9 days ago

This range is estimated for a Customer Service Representative in Temecula, CA. Actual salary and benefits may differ based upon location....

Customer Service Representative

  • Eastvale, CA (24 miles from Mission Viejo, CA)
  • 9 days ago
  • Eastvale, CA (24 miles from Mission Viejo, CA)
  • 9 days ago

Our Customer Service Rrepresentative acts as a liaison between our customers and work crews....

Japanese Bilingual Customer Service Associate (Hybrid)

  • Irvine, CA (16 miles from Mission Viejo, CA)
  • 15 days ago
  • Irvine, CA (16 miles from Mission Viejo, CA)
  • 15 days ago

Previous customer service experience is a plus....

Customer Service Representative

  • Corona, CA (18 miles from Mission Viejo, CA)
  • 17 days ago
  • Corona, CA (18 miles from Mission Viejo, CA)
  • 17 days ago

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...

Customer Service Representative

  • Lake Elsinore, CA (9 miles from Mission Viejo, CA)
  • 24 days ago
  • Lake Elsinore, CA (9 miles from Mission Viejo, CA)
  • 24 days ago

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...

Customer Service Rep

  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago
  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago

As a Legal Customer Service Rep, you will be part of the customer service department supporting various teams....

Legal Customer Service Rep

  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago
  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago

As a Legal Customer Service Rep, you will be part of the customer service department supporting various teams....

Retail Customer Service Associate

  • Corona, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago
  • Corona, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1375 E Ontario Ave, Corona, CA 92881...

GC Retail Customer Service Associate Store 109

  • Orange, CA (22 miles from Mission Viejo, CA)
  • 30+ days ago
  • Orange, CA (22 miles from Mission Viejo, CA)
  • 30+ days ago

KEY RESPONSIBILITIES The Customer Service Associate plays a vital role in preventing theft and ensuring customers have a positive shopping experience....

Customer Service Representative

  • Lake Elsinore, CA (9 miles from Mission Viejo, CA)
  • 30+ days ago
  • Lake Elsinore, CA (9 miles from Mission Viejo, CA)
  • 30+ days ago

Store 2700837: 17671 Grand Ave, Lake Elsinore, California 92530 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Licensed Sales Customer Service Representative (Sales, Customer Service)

  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago
  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 30+ days ago

What You Will Do: As a Customer Service Rep, you will be the liaison between the Company and the customer....

Customer Service Representative

  • Foothill Ranch, CA (11 miles from Mission Viejo, CA)
  • 45+ days ago
  • Foothill Ranch, CA (11 miles from Mission Viejo, CA)
  • 45+ days ago

Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction....

Customer Service Representative (Loan Consultant II - CA)

  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 45+ days ago
  • Santa Ana, CA (21 miles from Mission Viejo, CA)
  • 45+ days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...

NMCI Customer Service Representative

  • Corona, CA (21 miles from Mission Viejo, CA)
  • 45+ days ago
  • Corona, CA (21 miles from Mission Viejo, CA)
  • 45+ days ago

NMCI Customer Service Representative Strategic Data Systems - 3.4 Corona, CA Job Details Full-time $65,000 a year 2 hours ago Qualifications Software troubleshooting Customer service Secret Clearance...

Demographic Data for Mission Viejo, CA

Moving to Mission Viejo, CA? Find some basic demographic data about Mission Viejo, CA below.


Local
National
39,536,271
996,598

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Mission Viejo, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Mission Viejo, CA offer the following education background
Bachelor's Degree
35.1%
High School or GED
20.7%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Mission Viejo, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »