Customer Service Jobs in Quebec
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Application Deadline: 03/21/2025 Address: 2840 Place Davis Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
Customer Service Representative - Services (Contract until August 2025)
- Anjou, QC
- 16 days ago
- Anjou, QC
- 16 days ago
Provide leadership and ensure continued exceptional customer service by the branch team, when required....
Bilingual Customer Service Representative - Montreal, Quebec
- Montreal, QC
- 19 days ago
- Montreal, QC
- 19 days ago
You Have: Due to the nature of this role, fluency in both French and English is required High School diploma or equivalent. 1+ years of customer service experience....
Must possess exceptional customer service skills....
The Customer Service Representatives reflect Express Script Canadas commitment to accessibility and responsiveness to providers....
- Montreal, QC
- 45+ days ago
- Montreal, QC
- 45+ days ago
The Customer Service Representatives reflect Express Script Canadas commitment to accessibility and responsiveness to providers....
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Quebec
Highest Education Level
Customer Services in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Order Entry
- Quality Control Inspection
- Dispatching
- Reading
- Payment Processing
- Wellness
- Asset Protection
- Food Service Management
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- One Call Resolution
- Claims
- Inbound
- Call Center Experience
- Health and Wellness
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- High School Diploma
- Retail
- Driving
- Friendliness
- Telephone Skills
- Typing
- Spanish
- English
- Filing
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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