Customer Service Jobs in Pennsylvania
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- Lancaster, PA
- 2 days ago
- Lancaster, PA
- 2 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkJob Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Our client is seeking a Customer Service Associate to join their team. As a Customer Service Associate, you will be part of the Route Transaction team supporting various internal departments....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Updates job knowledge by participating in annual customer service training....
Required Qualifications : 6+ months experience in customer service and a high-volume environment. 6+ months experience using Microsoft Office, specifically Outlook, Word and Excel....
Spanish Bilingual Remote Customer Service Representative
- Harrisburg, PA
- 1 day ago
- Harrisburg, PA
- 1 day ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkWe are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkAnswer customer service calls within defined Key Performance Indicators....
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....
Campbell Fittings is pleased to announce we are currently recruiting for a Customer Service Representative to join our team....
JOIN THE PSC FAMILY Customer Service Representative Customer Service Representative SummaryTitle:Customer Service Representative ID:......
Customer Service Representative I Summary Full-time | Monday-Thursday 8:30 am -5:00 pm....
The Customer Service Representative works within a fast-paced inbound call center and provides customer service via telephone, written, or internet correspondence to agent and policyholders....
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Demographic Data for Pennsylvania
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Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Pennsylvania
Highest Education Level
Customer Services in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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