Customer Service Jobs in Grand Rapids, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Branch Customer Service Rep - Grand Rapids/Kentwood, MI
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 4 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 4 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Pre-Licensed Customer Service Representative - Remote
- Grand Rapids, MI
- 5 days ago
- Grand Rapids, MI
- 5 days ago
Category :** **Customer Service/Support** **About TP** **Teleperformance is a global, digital business services company....
Remote WorkPreferred: 1 year in an auto body or similar work environment including previous customer service experience....
Retail Loss Prevention Customer Service Associate I
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 5 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 5 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Retail Loss Prevention Customer Service Associate I
- Grandville, MI (8 miles from Grand Rapids, MI)
- 6 days ago
- Grandville, MI (8 miles from Grand Rapids, MI)
- 6 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Retail Loss Prevention Customer Service Associate I
- Grand Rapids, MI
- 8 days ago
- Grand Rapids, MI
- 8 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 20 days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 20 days ago
Minimum 1 years' experience, 3 years preferred experience in prior customer service environment. Experience and knowledge of industrial manufacturing distribution are preferred....
Customer Service Rep(01147) - 4038 Alpine Ave
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 60+ days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 60+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Customer Service Rep(01261) - 1335 Lake Dr SE
- Grand Rapids, MI
- 90+ days ago
- Grand Rapids, MI
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Customer Service Rep(01259) - 314 Baldwin St
- Jenison, MI (9 miles from Grand Rapids, MI)
- 90+ days ago
- Jenison, MI (9 miles from Grand Rapids, MI)
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Customer Service Representative (1st. Shift)
- Grand Rapids, MI
- 25 days ago
- Grand Rapids, MI
- 25 days ago
Customer Service Representative (1st....
Retail Customer Service Associate
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 30+ days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3901 Alpine Ave Nw, Comstock Park...
Customer Service Representative
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 30+ days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 30+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 90+ days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 90+ days ago
as a Customer Service Representative....
Customer Service Rep(01180) - 2928 Plainfield Ave
- Grand Rapids, MI
- 90+ days ago
- Grand Rapids, MI
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Grand Rapids, MI
Highest Education Level
Customer Services in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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