Customer Service Jobs in Urbandale, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- West Des Moines, IA (11 miles from Urbandale, IA)
- 2 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 2 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkCustomer Service Representative
- Des Moines, IA (4 miles from Urbandale, IA)
- 1 day ago
- Des Moines, IA (4 miles from Urbandale, IA)
- 1 day ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
New Business Customer Service Representative
- Clive, IA (8 miles from Urbandale, IA)
- 1 day ago
- Clive, IA (8 miles from Urbandale, IA)
- 1 day ago
New Business Customer Service Representative Job details Posted 09 April 2025 Location Clive, IA Job type Permanent Reference 960582 Job description Job Summary: Dexian is seeking a New Business Customer...
Customer Service Representative Nights and Weekend
- West Des Moines, IA (11 miles from Urbandale, IA)
- 13 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 13 days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Associate / Outfitter
- Ankeny, IA (9 miles from Urbandale, IA)
- 23 days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 23 days ago
Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving...
Sr Customer Service Representative
- Ankeny, IA (9 miles from Urbandale, IA)
- 25 days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 25 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Customer Service Representative - PT
- Des Moines, IA (1 mile from Urbandale, IA)
- 60+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 60+ days ago
service....
- Des Moines, IA (1 mile from Urbandale, IA)
- 25 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 25 days ago
Randstad is supporting a leading insurance company who is looking to hire a customer service professional....
Customer Service Representative
- Des Moines, IA (1 mile from Urbandale, IA)
- 28 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 28 days ago
Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met,...
Retail Customer Service Associate
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...
Customer Service Representative
- Ankeny, IA (9 miles from Urbandale, IA)
- 30+ days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 30+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative PT Afternoon
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
Click here: As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center....
Customer Service Representative
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the...
- Ankeny, IA (9 miles from Urbandale, IA)
- 45+ days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 45+ days ago
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities....
Customer Service Representative
- Des Moines, IA (1 mile from Urbandale, IA)
- 45+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 45+ days ago
Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses...
Demographic Data for Urbandale, IA
Moving to Urbandale, IA? Find some basic demographic data about Urbandale, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Urbandale, IA
Highest Education Level
Customer Services in Urbandale, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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