Customer Service Jobs in Iowa City, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- Iowa City, IA
- 2 days ago
- Iowa City, IA
- 2 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkCustomer Service Representative- Cedar Rapids Hiring Event
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 13 hours ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 13 hours ago
Great Place to Work Most Loved Workplace Forbes Best-in-State Employer Customer Service Representative- Cedar Rapids Hiring Event **Open House Career Event!...
Customer Service Representative
- Cedar Rapids, IA (20 miles from Iowa City, IA)
- 5 days ago
- Cedar Rapids, IA (20 miles from Iowa City, IA)
- 5 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Insurance Service Representative - Iowa City, IA
- Iowa City, IA
- 11 days ago
- Iowa City, IA
- 11 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
LP Customer Service Associate II-#119
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Coralville, IA (4 miles from Iowa City, IA)
- 30+ days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 30+ days ago
experience by providing a superior level of customer service to members, prospective members, and guests....
As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency....
Customer Service Representative
- Coralville, IA (4 miles from Iowa City, IA)
- 60+ days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 60+ days ago
Return to Job Search Customer Service Representative Looking for an engaging and fulfilling job in a relaxed environment? Willing to work hard and take on a variety of tasks?...
Retail Customer Service Associate
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2605 Blairs Ferry Rd Ne, Cedar Rapids...
Customer Service Representative III - Commercial Lines
- Coralville, IA (4 miles from Iowa City, IA)
- 30+ days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 30+ days ago
Experience: Three years of related work experience in a commercial customer service or processing role. Prefer exposure to commercial insurance agency and/or call center environment....
Customer Service Representative
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Customer Service Representative Nights and Weekend
- Coralville, IA (4 miles from Iowa City, IA)
- 30+ days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 30+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative
- North Liberty, IA (9 miles from Iowa City, IA)
- 45+ days ago
- North Liberty, IA (9 miles from Iowa City, IA)
- 45+ days ago
YOUR PROFILE Education and Experience: 2+ years of experience in Customer Service, Customer Success, or a similar discipline....
Customer Service Representative - Morning Position (5AM-11AM)
- Coralville, IA (4 miles from Iowa City, IA)
- 45+ days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 45+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Full-Time Retail/Customer Service Associate
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 60+ days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 60+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and retail experience....
Demographic Data for Iowa City, IA
Moving to Iowa City, IA? Find some basic demographic data about Iowa City, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Iowa City, IA
Highest Education Level
Customer Services in Iowa City, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »