Customer Service Jobs in Independence, IA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-6 of 6 Jobs

Customer Service Representative

  • Waterloo, IA (22 miles from Independence, IA)
  • 12 days ago
  • Waterloo, IA (22 miles from Independence, IA)
  • 12 days ago

by providing a superior level of customer service to members, prospective members, and guests....

Customer Service Associate

  • Waterloo, IA (22 miles from Independence, IA)
  • 30+ days ago
  • Waterloo, IA (22 miles from Independence, IA)
  • 30+ days ago

Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...

Lead Customer Service Representative

  • Waterloo, IA (22 miles from Independence, IA)
  • 90+ days ago
  • Waterloo, IA (22 miles from Independence, IA)
  • 90+ days ago

If so, consider applying to join our motivated team as our Lead Customer Service Representative. Don't be fooled by the title. This is a position unlike any you've see before!...

Retail Customer Service Associate

  • Waterloo, IA (22 miles from Independence, IA)
  • 30+ days ago
  • Waterloo, IA (22 miles from Independence, IA)
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 210 E Tower Park Dr, Waterloo, IA...

Customer Service Representative

  • Waterloo, IA (22 miles from Independence, IA)
  • 60+ days ago
  • Waterloo, IA (22 miles from Independence, IA)
  • 60+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Rep(01762) - 1451 Ansborough ave

  • Waterloo, IA (22 miles from Independence, IA)
  • 60+ days ago
  • Waterloo, IA (22 miles from Independence, IA)
  • 60+ days ago

As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency....

Demographic Data for Independence, IA

Moving to Independence, IA? Find some basic demographic data about Independence, IA below.

Local
National
8,795
259
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Salary for Customer Service Jobs in Independence, IA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Independence, IA offer the following education background
Bachelor's Degree
35.1%
High School or GED
20.7%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Independence, IA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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