Customer Service Jobs in Dubuque, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni
- Dubuque, IA
- 1 day ago
- Dubuque, IA
- 1 day ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkCustomer Service Rep FT Dyersville
- Dyersville, IA (22 miles from Dubuque, IA)
- 8 days ago
- Dyersville, IA (22 miles from Dubuque, IA)
- 8 days ago
We are looking to hire a Physical Therapy Customer Service Rep/Aide....
Customer Service Rep Aide FT Dyersville
- Dyersville, IA (22 miles from Dubuque, IA)
- 22 days ago
- Dyersville, IA (22 miles from Dubuque, IA)
- 22 days ago
We are looking to hire a Physical Therapy Customer Service Rep/Aide....
Part Time Customer Service Representative
- Platteville, WI (16 miles from Dubuque, IA)
- 90+ days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Dubuque, IA
Moving to Dubuque, IA? Find some basic demographic data about Dubuque, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Dubuque, IA
Highest Education Level
Customer Services in Dubuque, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Order Entry
- Quality Control Inspection
- Dispatching
- Reading
- Wellness
- Asset Protection
- Food Service Management
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- One Call Resolution
- Claims
- Inbound
- Call Center Experience
- Health and Wellness
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Driving
- High School Diploma
- Retail
- Friendliness
- Telephone Skills
- Typing
- Spanish
- English
- Filing
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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How to Become an Insurance Agent
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