Customer Service Jobs in Council Bluffs, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Work from Home Customer Service Rep in a Contractor Role - Omni
- Papillion, NE (12 miles from Council Bluffs, IA)
- 2 days ago
- Papillion, NE (12 miles from Council Bluffs, IA)
- 2 days ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkBilingual Customer Service Representative (SPANISH)
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
Customer Service Representative** **Location: Remote** **Terms: Full-time** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service...
Loss Prevention Customer Service Associate II
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Sr Customer Service Representative
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 4 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Customer Service Representative
- Omaha, NE (3 miles from Council Bluffs, IA)
- 8 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 8 days ago
Service Center Margaret Wallace JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to...
Customer Service Representative
- Elkhorn, NE (19 miles from Council Bluffs, IA)
- 9 days ago
- Elkhorn, NE (19 miles from Council Bluffs, IA)
- 9 days ago
Summary of Responsibilities: The Customer Service Representative handles incoming calls/chats from policyholders, insurance agents and providers....
Customer Service Representative III
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
Role requires previous customer service experience handling escalated calls and assistance with monitoring overall department service levels....
Customer Service Representative I
- Omaha, NE (3 miles from Council Bluffs, IA)
- 19 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 19 days ago
Overview ***Full-Time Only*** As our Customer Service Representative, you will be responsible for assisting customers through phone calls, email, and chat with efficiency and professionalism, ensuring...
Customer Service Representative
- Omaha, NE (3 miles from Council Bluffs, IA)
- 22 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 22 days ago
initiatives EDUCATION AND EXPERIENCE High School Graduate or equivalent, some college or insurance related experience preferred 2 to 3 years experience in Customer Service (preferably Commercial Auto...
Customer Service Representative I (7a-3:30p or 7:30a-4p PT)
- Omaha, NE (3 miles from Council Bluffs, IA)
- 26 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 26 days ago
About this Opportunity: As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat....
Customer Service Associate - Temporary
- Omaha, NE (3 miles from Council Bluffs, IA)
- 60+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 60+ days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
- Omaha, NE (3 miles from Council Bluffs, IA)
- 90+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 90+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Papillion, NE (12 miles from Council Bluffs, IA)
- 30+ days ago
- Papillion, NE (12 miles from Council Bluffs, IA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 9851 S. 71St Plaza, Papillion, NE...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Council Bluffs, IA
Moving to Council Bluffs, IA? Find some basic demographic data about Council Bluffs, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Council Bluffs, IA
Highest Education Level
Customer Services in Council Bluffs, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Employee Benefits
- Inbound
- Call Center Experience
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Microsoft Windows
- Military Background
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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