Customer Service Jobs in Cedar Falls, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 10 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 10 days ago
by providing a superior level of customer service to members, prospective members, and guests....
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 30+ days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 30+ days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Retail Customer Service Associate
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 30+ days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 210 E Tower Park Dr, Waterloo, IA...
Customer Service Representative
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 60+ days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 60+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Rep(01762) - 1451 Ansborough ave
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 60+ days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 60+ days ago
As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency....
Demographic Data for Cedar Falls, IA
Moving to Cedar Falls, IA? Find some basic demographic data about Cedar Falls, IA below.
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Salary for Customer Service Jobs in Cedar Falls, IA
Highest Education Level
Customer Services in Cedar Falls, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Payment Processing
- Wellness
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Sales
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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