Customer Service Jobs in Altoona, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni
- West Des Moines, IA (19 miles from Altoona, IA)
- 23 hours ago
- West Des Moines, IA (19 miles from Altoona, IA)
- 23 hours ago
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies....
Remote WorkPharmacy Customer Service Associate
- Des Moines, IA (8 miles from Altoona, IA)
- 3 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Sales and Service (WFH)
- Des Moines, IA (8 miles from Altoona, IA)
- 3 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 3 days ago
As a member of our team, you'll redefine customer service, creating meaningful connections with each customer....
Remote WorkCustomer Service Representative Nights and Weekend
- Ankeny, IA (7 miles from Altoona, IA)
- 5 days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 5 days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative
- Ankeny, IA (7 miles from Altoona, IA)
- 5 days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 5 days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Associate - Dinner/Close Shift
- Johnston, IA (13 miles from Altoona, IA)
- 6 days ago
- Johnston, IA (13 miles from Altoona, IA)
- 6 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative
- Ankeny, IA (7 miles from Altoona, IA)
- 7 days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 7 days ago
Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met,...
Customer Service Representative PT Afternoon
- Des Moines, IA (8 miles from Altoona, IA)
- 7 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 7 days ago
Click here: As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center....
Customer Service Representative
- Newton, IA (22 miles from Altoona, IA)
- 7 days ago
- Newton, IA (22 miles from Altoona, IA)
- 7 days ago
TEKsystems Customer Service Representative in Newton , Iowa Description Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful...
Customer Service Representative
- Des Moines, IA (8 miles from Altoona, IA)
- 7 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 7 days ago
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the...
Customer Service Representative-Industrial Sales
- Des Moines, IA (8 miles from Altoona, IA)
- 8 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 8 days ago
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride...
Customer Service Representative
- Des Moines, IA (8 miles from Altoona, IA)
- 10 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 10 days ago
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Customer Service Representative
- Ankeny, IA (7 miles from Altoona, IA)
- 15 days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 15 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Ankeny, IA (7 miles from Altoona, IA)
- 16 days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 16 days ago
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities....
Customer Service Representative
- Des Moines, IA (8 miles from Altoona, IA)
- 24 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 24 days ago
Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses...
Demographic Data for Altoona, IA
Moving to Altoona, IA? Find some basic demographic data about Altoona, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Altoona, IA
Highest Education Level
Customer Services in Altoona, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Order Entry
- Quality Control Inspection
- Dispatching
- Reading
- Wellness
- Asset Protection
- Food Service Management
- Energetic
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- One Call Resolution
- Claims
- Inbound
- Call Center Experience
- Health and Wellness
- Workers' Compensation
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Driving
- High School Diploma
- Retail
- Friendliness
- Telephone Skills
- Typing
- Spanish
- English
- Filing
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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