Customer Service Jobs in Rockford, IL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-6 of 6 Jobs

Retail Customer Service Associate

  • Rockford, IL
  • 5 hours ago
  • Rockford, IL
  • 5 hours ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7151 Walton St, Rockford, IL 61108...

Customer Service Representative

  • Rockford, IL
  • 8 days ago
  • Rockford, IL
  • 8 days ago

Service Center Rockford Job Summary Provides World Class Customer Service Experience to all Caliber Auto Care customers on the phone, in person and throughout the entire process; provide administrative...

LP Customer Service Associate II

  • Rockford, IL
  • 11 days ago
  • Rockford, IL
  • 11 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

70182-LP Customer Service Associate II

  • Rockford, IL
  • 19 days ago
  • Rockford, IL
  • 19 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative / Full Time With Benefits

  • Rockford, IL
  • 20 days ago
  • Rockford, IL
  • 20 days ago

We are looking for a Customer Service Representative to join the team in Rockford, IL!...

Golf Customer Service Associate Outside

  • Rockford, IL
  • 45+ days ago
  • Rockford, IL
  • 45+ days ago

Provide customer service for patrons using the practice centre Maintain high standards of cleanliness and organization in work areas and throughout the facility....

Demographic Data for Rockford, IL

Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.


Local
National
180,761
4,006
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Salary for Customer Service Jobs in Rockford, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Rockford, IL offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rockford, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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