Customer Service Jobs in Northbrook, IL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 97 Jobs

Customer Service Representative, Overnights

  • Lincolnwood, IL (9 miles from Northbrook, IL)
  • 9 hours ago
  • Lincolnwood, IL (9 miles from Northbrook, IL)
  • 9 hours ago

you to join our team as a Customer Service Representative....

Customer Service Representative (West Chicago Area)

  • West Chicago, IL (24 miles from Northbrook, IL)
  • 13 hours ago
  • West Chicago, IL (24 miles from Northbrook, IL)
  • 13 hours ago

Service and Logistics Specialist!...

Body Shop Customer Service Representative

  • Wheeling, IL (4 miles from Northbrook, IL)
  • 13 hours ago
  • Wheeling, IL (4 miles from Northbrook, IL)
  • 13 hours ago

The successful candidate will be responsible for providing exceptional customer service to our clients in a timely and efficient manner....

Customer Service Representative - FS

  • Chicago, IL (17 miles from Northbrook, IL)
  • 1 day ago
  • Chicago, IL (17 miles from Northbrook, IL)
  • 1 day ago

Your Role on the Team As a Customer Service Representative Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to...

Customer Service Representative

  • Chicago, IL (17 miles from Northbrook, IL)
  • 3 days ago
  • Chicago, IL (17 miles from Northbrook, IL)
  • 3 days ago

Help at Home is hiring! We offer weekly pay between $18.50 and $22.00 per hour and a generous cash incentive program - up to $10,000* in bonuses per year! Help at Home is the nation's leading...

Customer Service Representative - Part-Time

  • Lincolnshire, IL (6 miles from Northbrook, IL)
  • 3 days ago
  • Lincolnshire, IL (6 miles from Northbrook, IL)
  • 3 days ago

Essential Functions/Responsibilities Follows Agile established guidelines regarding customer service and delivers excellent customer service in accordance with Valley's and Agile's mission statements...

Bilingual Customer Service Representative

  • Chicago, IL (17 miles from Northbrook, IL)
  • 3 days ago
  • Chicago, IL (17 miles from Northbrook, IL)
  • 3 days ago

Apply to be a Bilingual Customer Service Representative today!...

Customer Service Associate

  • Glenview, IL (2 miles from Northbrook, IL)
  • 3 days ago
  • Glenview, IL (2 miles from Northbrook, IL)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Addison, IL (15 miles from Northbrook, IL)
  • 4 days ago
  • Addison, IL (15 miles from Northbrook, IL)
  • 4 days ago

This role provides guidance and advice to less experienced Customer Service Representatives....

Customer Service Representative

  • Barrington, IL (16 miles from Northbrook, IL)
  • 4 days ago
  • Barrington, IL (16 miles from Northbrook, IL)
  • 4 days ago

What You Will Contribute: This is an entry level position in a Customer Service role, however call center experience is preferred....

Customer Service Representative, Overnight

  • Oak Park, IL (16 miles from Northbrook, IL)
  • 4 days ago
  • Oak Park, IL (16 miles from Northbrook, IL)
  • 4 days ago

Store 4706758: 401 Madison St, Oak Park, Illinois 60302 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

  • Grayslake, IL (18 miles from Northbrook, IL)
  • 4 days ago
  • Grayslake, IL (18 miles from Northbrook, IL)
  • 4 days ago

Store 4706883: 917 E Belvidere Rd, Grayslake, Illinois 60030 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

  • Buffalo Grove, IL (6 miles from Northbrook, IL)
  • 4 days ago
  • Buffalo Grove, IL (6 miles from Northbrook, IL)
  • 4 days ago

Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...

Customer Service Representative (RSS) - Suburban Office

  • Hoffman Estates, IL (16 miles from Northbrook, IL)
  • 4 days ago
  • Hoffman Estates, IL (16 miles from Northbrook, IL)
  • 4 days ago

/B.S.) in business or related field preferred, or equivalent combination of education and experience. 2-3 years customer service experience in a service industry setting....

Customer Service Rep II (Remote)

  • Chicago, IL (17 miles from Northbrook, IL)
  • 5 days ago
  • Chicago, IL (17 miles from Northbrook, IL)
  • 5 days ago

We have an opportunity for a remote Customer Service Rep II on our Unified Service Center team....

Remote Work

Demographic Data for Northbrook, IL

Moving to Northbrook, IL? Find some basic demographic data about Northbrook, IL below.


Local
National
42,751
2,832
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Northbrook, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Northbrook, IL offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Northbrook, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »