Customer Service Jobs in Dekalb, IL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-11 of 11 Jobs

Customer Service Representative, PT Overnights

  • Plano, IL (19 miles from Dekalb, IL)
  • 5 days ago
  • Plano, IL (19 miles from Dekalb, IL)
  • 5 days ago

Store 4706893: 1001 US 34, Plano, Illinois 60545 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Associate - Weekend Availability

  • Batavia, IL (20 miles from Dekalb, IL)
  • 6 days ago
  • Batavia, IL (20 miles from Dekalb, IL)
  • 6 days ago

As the name suggests, your main priority is to provide great customer service....

WIC Customer Service Representative

  • Dekalb, IL
  • 12 days ago
  • Dekalb, IL
  • 12 days ago

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. NOTE: Thank you for your interest in DKPH....

Customer Service Representative, 1st Shift

  • North Aurora, IL (20 miles from Dekalb, IL)
  • 14 days ago
  • North Aurora, IL (20 miles from Dekalb, IL)
  • 14 days ago

Store 4706763: 1851 N Farnsworth, Aurora, Illinois 60505 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, 2nd Shift - Weekends

  • Sycamore, IL (7 miles from Dekalb, IL)
  • 24 days ago
  • Sycamore, IL (7 miles from Dekalb, IL)
  • 24 days ago

- Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Representative, Overnights

  • South Elgin, IL (22 miles from Dekalb, IL)
  • 30+ days ago
  • South Elgin, IL (22 miles from Dekalb, IL)
  • 30+ days ago

Store 4706828: 355 S Randall Rd, South Elgin, Illinois 60177 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative-MPP Orora Sycamore

  • Sycamore, IL (7 miles from Dekalb, IL)
  • 30+ days ago
  • Sycamore, IL (7 miles from Dekalb, IL)
  • 30+ days ago

At Orora leadership is encouraged at every level, within the team Manufactured Packaging Products is seeking a Customer Service Representative for our Sycamore, IL location....

Customer Service Representative Fueler/Washer

  • Batavia, IL (20 miles from Dekalb, IL)
  • 45+ days ago
  • Batavia, IL (20 miles from Dekalb, IL)
  • 45+ days ago

It's about incredible customer service and building relationships with your accounts. When you drive for Penske, you're representing Penske, but you're also representing your clients....

Senior Customer Service Representative

  • St Charles, IL (22 miles from Dekalb, IL)
  • 45+ days ago
  • St Charles, IL (22 miles from Dekalb, IL)
  • 45+ days ago

Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone....

Customer Service Representative

  • Saint Charles, IL (22 miles from Dekalb, IL)
  • 60+ days ago
  • Saint Charles, IL (22 miles from Dekalb, IL)
  • 60+ days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Customer Service Representative Job

  • Geneva, IL (20 miles from Dekalb, IL)
  • 90+ days ago
  • Geneva, IL (20 miles from Dekalb, IL)
  • 90+ days ago

Apply for FYZICAL's Customer Service Representative job opening today!...

Demographic Data for Dekalb, IL

Moving to Dekalb, IL? Find some basic demographic data about Dekalb, IL below.


Local
National
42,103
717
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Jobs in Dekalb, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Dekalb, IL offer the following education background
Bachelor's Degree
35.0%
High School or GED
20.7%
Associate's Degree
16.6%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Dekalb, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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