Customer Service Jobs in Decatur, AL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-5 of 5 Jobs

Customer Service Rep- Patient Liability Pre Service

  • Madison, AL (11 miles from Decatur, AL)
  • 6 days ago
  • Madison, AL (11 miles from Decatur, AL)
  • 6 days ago

Overview To promote positive and favorable relationships with our patients, families, guarantors and providers through the prompt, accurate, courteous resolution of customer service requests via phone...

Dinner Rush & Closing Customer Service Rep (05369) - 6360 AL-53

  • Harvest, AL (21 miles from Decatur, AL)
  • 90+ days ago
  • Harvest, AL (21 miles from Decatur, AL)
  • 90+ days ago

Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....

Customer Service Rep (05372) - 3630 Gordon Terry Pkwy

  • Trinity, AL (7 miles from Decatur, AL)
  • 90+ days ago
  • Trinity, AL (7 miles from Decatur, AL)
  • 90+ days ago

Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....

Customer Service Representative

  • Harvest, AL (21 miles from Decatur, AL)
  • 60+ days ago
  • Harvest, AL (21 miles from Decatur, AL)
  • 60+ days ago

Store 2709315: 5909 AL Hwy 53, Harvest, Alabama 35749 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Lead Customer Service Representative

  • Madison, AL (11 miles from Decatur, AL)
  • 60+ days ago
  • Madison, AL (11 miles from Decatur, AL)
  • 60+ days ago

Store 2707201: 11990 County Line Road, Madison, Alabama 35756 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...

Demographic Data for Decatur, AL

Moving to Decatur, AL? Find some basic demographic data about Decatur, AL below.

Local
National
67,338
1,895
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Salary for Customer Service Jobs in Decatur, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Decatur, AL offer the following education background
Bachelor's Degree
35.1%
High School or GED
20.7%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.0%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Decatur, AL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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