Claims Specialist II

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Risk Management Specialist II is responsible for developing solutions to resolve lower-level liability claims across Alaska Air Group (AAG) and its subsidiaries and assisting Alaska Air Groups insurers to protect the Companys interests. As an individual contributor, this role makes recommendations and settlement decisions on claims in support for Alaska Air Group (AAG) and its subsidiaries while addressing and managing the small claims litigation process.

Key Duties

• Manage and research inbound non-employee injury and delay claims, collect inflight, station and other reports, summarize, document, package and transmit to insurance company.

• Make recommendations and initial department contact with guest injury claims and recommend the next course of action.

• Manage and research inbound non-employee food poisoning claims, collect reports, transmit form response letters, and coordinate with caterer claim administrators.

• Represent the Alaska Air Group (AAG) between insurance company and Customer Care to update Customer Care database with information regarding active case files.

• Create, document, track, and assist with negotiations on employee rental car claims from start to finish, ensuring proper payments are made.

• Manage the scheduling of employee interviews for claims and lawsuits.

• Investigate, prepare, and represent the company at small claims hearings as needed; negotiate appropriate resolutions, with the Claims Managers assistance, to small claims disputes.

• Collaborate with the companys Claims Manager to resolve third party aircraft damage claims.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in operations and customer service conflict resolution, or related field.

• Bachelors degree with a focus in Business Administration, Finance or related discipline, or two years of additional training/experience in lieu of this degree.

• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

• Ability to communicate clearly and concisely, both verbally and in writing.

• Detail oriented with the ability to understand, develop, and articulate reports for use by others.

• Basic knowledge of project management methodology and processes.

• Excellent organizational skills, with the ability to manage a small number of projects under direct supervision.

• Proven ability to grasp complex issues and processes.

• A self-starter and independent worker.

• Availability to travel up to 20% of the time to locations across the US, Mexico, and Costa Rica.

• High school diploma or equivalent required.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• One-year Airline industry experience.

• Claims processing experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$64,950 --- $97,450 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We dont typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 3/23/2025
Location Seattle - Corporate HQ
Regulatory Information Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
I: Y - T1
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-14053
Category Corporate & Operations